Policies
Refund and cancellation policy
We want you to be confident booking with us. This policy explains when you can cancel and what you get back.
In short
- Cancel before design work starts: full refund.
- Cancel after work starts but before your first draft: 50% refund.
- After the first draft is delivered: no refund; your revision rounds are there to get it right.
- Refunds go back to your original payment method within 5–7 working days.
Cancelling your order
| When you cancel | Refund |
|---|---|
| Before our kick-off call, or within 24 hours of payment if design work has not started | 100% |
| After design work has started, before the first draft is shared | 50% |
| After the first draft is shared | No refund |
To cancel, email hello@uruvaakkam.in or call [+91 phone number] with your project reference (for example UV-261110-ABC).
When we refund in full
- If we cannot take on your project after reviewing your plan (for example, the request is outside our services).
- If you are charged twice or charged the wrong amount.
- If we cannot deliver the first draft within twice the stated timeline for reasons on our side.
Add-ons
Add-ons not yet started are refunded in full if you cancel them. 48-hour delivery is refunded if we miss the 48-hour first draft.
How refunds are paid
Refunds are made to the original payment method (UPI, card or netbanking) within 5–7 working days of approval. Your bank may take a few more days to show it. We do not refund in cash.
Changes instead of cancelling
If you would like a different package, we can upgrade you by charging the difference, or move you to a smaller package before work starts and refund the difference.