Policies
Delivery policy
All our services are delivered digitally. Nothing is shipped.
In short
- Files are delivered in your client portal, with a copy by email or WhatsApp if you ask.
- First-draft times are in working days, counted from our call and receipt of all your inputs.
- Final files: high-resolution JPG images and PDF sheets (and an MP4 video for Signature).
How you receive your design
We upload your drafts and final files to your project in the client portal, where you can view and download them. We can also send them by email or WhatsApp.
Timelines
| Package | First draft |
|---|---|
| Elevation Essential | 4–5 working days |
| Elevation Plus | 5–7 working days |
| Elevation Signature | 7–10 working days |
| Single-room interior | 5–7 working days |
| 48-hour delivery add-on | Within 48 hours |
Working days exclude Sundays and public holidays in Tamil Nadu. Timelines start from the later of our kick-off call and our receiving everything we need (plans, measurements, photos).
File formats
High-resolution JPG images and PDF sheets. The Signature package also includes an MP4 walkthrough video. Editable 3D model files are not included unless agreed in writing.
Where we deliver
We currently accept projects in India only.