Policies
Privacy policy
This policy explains what personal information Uruvaakkam (Annamar Traders) collects, why, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023.
In short
- We collect only what we need to design your project and contact you.
- We never see or store your card or bank details; our payment partner handles payments.
- We do not sell your information or use your plans for anything except your project.
- You can ask us to see, correct or delete your information at hello@uruvaakkam.in.
What we collect
- Account details: your email address, name and phone number.
- Project details: plot or room size, facing, location (city and state), budget range and your description.
- Files you upload: floor plans, plot and room photos, and reference images.
- Payment status: the amount, date and payment reference from our payment partner. We do not receive card numbers, UPI PINs or bank passwords.
- Technical data: basic logs needed to run and secure the website.
How we use it
- To prepare your design and deliver your files.
- To call or message you about your project.
- To issue invoices and meet tax and accounting obligations.
- To keep the website secure and prevent misuse.
Who we share it with
Only with service providers that help us run the service, under their own security commitments: our payment partner (to process payments), our hosting and database provider (to store your account and files), and our email provider (to send sign-in links). We may share information if the law requires it. We do not sell or rent your information.
Your plans and photos
Files you upload are stored privately and are visible only to you and our design team. We use them only for your project. We will not publish your plans, photos or the resulting designs without your permission.
How long we keep it
We keep your account and project information while your account is active and for as long as needed for tax and legal records (invoices and payment records are kept for the period Indian tax law requires). You can ask us to delete your files and account earlier, except where we must keep records by law.
Your rights
You can ask to access, correct or delete your personal information, or withdraw consent, by emailing hello@uruvaakkam.in. We respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
Cookies and storage
We use only what is needed to keep you signed in and remember your form progress. We do not use advertising cookies.
Contact
Grievance contact: hello@uruvaakkam.in, [+91 phone number], Annamar Traders, [Registered business address, City, Tamil Nadu, PIN].